FREQUENTLY ASKED QUESTIONS
What is the delivery time?
Our order processing and delivery for the vast majority of customers takes 5-10 days from the date you placed your order depending on your shipping location. Please note that it can take up to 48 hours for the tracking number to show activity.
How do I return my order?
If you are not 100% satisfied with your product you may return back to us at your own shipping expense for a full refund of the product.
If you are looking to return your product, please reach out to us via live chat, email or by phone, see contact information below, and we will be able to provide you with the return instructions. For more details please visit our Terms & Conditions in the footer of the checkout page.
Do I need to pay for shipping to return my order?
You will be responsible for paying for your own shipping costs for returning your item. We advise you to return it in the same package you received it in. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. For more information please visit our Terms & Conditions in the footer of the checkout page.
What is your return policy?
Our Return Policy lasts 30 days and is effective when you receive your purchase. If more than 30 days have gone by since delivery of your purchase, unfortunately we can’t offer you a refund, exchange or price equivalent in store credit.
Assuming you return your purchase within 30 days from receipt:
Product must be in brand new condition, unused/unworn and its original packaging. Product packaging must be intact and returned to us in an appropriate shipping container. Product must be returned to the return facility address provided by our customer service. Non-returnable items: Some products for reasons of health protection, sanitary and hygiene are not eligible for a return if the product has been opened or tried out (unless they are faulty). Only new, unused/unworn items - in their original packaging - qualify for a return.
For more information please visit our Terms & Conditions in the footer of the checkout page.
How can I pay?
We always strive to provide our customers with local payment options, including credit and debit cards, digital wallets, direct debit, and Buy Now Pay Later options. If one of your preferred payments options is missing, please let us know. We may be able to quickly add it. Here are some of the ways you can usually pay:
How do I activate my warranty?
To activate your warranty, please clicking the button below or scan the QR code on the card that was included in your shipment. From this link, have your order number ready (it should be in your email) and simply fill out the information on the form. Once the form is filled out, you will be emailed a separate confirmation email with your warranty information.